Terms & Conditions

All bookings made with us either verbally, in writing, via email or via our website form a contract with Craig White’s M40 Cars. The hirer accepts that they agree with terms and conditions and are making the booking subject to those terms and conditions.


“Agreement” means these terms, as stated in this document.

“Cancellation” means cancellation by you, of our services, after we have accepted your booking.

“Driver” means the employee or sub-contractor appointed by Craig White’s M40 Cars Limited to carry out the service.

“Hire period” means the period of time set out in a booking or as amended by agreement.

“Passenger” means a person who uses the services, or who enters the vehicle with the consent of another passenger, or of the person or company booking our services.

“Price” means the price for the services set out in the booking.

“Services” means the services of a chauffeur driven vehicle.

“Unacceptable behaviour” means any behaviour considered to be unacceptable by the driver including (but not limited to) refusing to wear a seatbelt, leaning out of the window of a vehicle, attempting to exceed the maximum permitted number of passengers, smoking in the vehicle, being under the influence of excessive alcohol or in possession of any illegal substance, being violent, aggressive or abusive, being a danger to himself, the driver or any other person, or being in any way unfit to travel.

“Vehicle” means the vehicle stated at the time of booking, or a replacement vehicle, if for any reason the vehicle booked cannot be provided.

“We/Us/Our/The Company” means Craig White’s M40 Cars Limited.

“You/Your” means the individual or company making the booking.

In this agreement, words denoting any gender include all genders and words denoting the singular include the plural and vice versa.

Bookings and cancellations

We will make every effort to accommodate changes to booking details, however, the rate agreed includes only the pick-ups, drop-offs and waiting periods as agreed.

Any additional mileage performed or waiting delays incurred will be at the discretion of the driver and will be subject to additional charges as specified by us. Agreement to increasing the duration of hire may not be possible if punctual arrival to subsequent bookings is likely to be compromised.

Cancellation charges may apply if cancellation is at late notice. If notice of cancellation is received after the driver has begun their journey to the pick-up address, the full cost of the journey will be payable.  See more information on cancellations further down this document.

Online bookings should be made with at least 24 hours’ notice. For bookings within 24 hours, please telephone us.

Performance of service

We aim to perform our services to a high standard. Please contact us if you have any complaints or suggestions.

Our drivers will use their judgement to drive at reasonable speeds in relation to the prevailing road type and conditions and you should not ask them to exceed speed limits. Unless we have agreed with you that a particular route should be used, our driver may use any route that in their opinion is the best and most convenient route, whether or not it is actually the shortest route.

No person other than employees or representatives of the company may drive the vehicle.

The driver will endeavour to adhere to the pre-arranged itinerary/pick-up/drop-off times and to the reasonable (in the driver’s opinion) requests of the passengers. We cannot be held responsible for loss or inconvenience from delays and prolonged journey durations due to circumstances beyond their control such as traffic, adverse weather conditions etc.

The agreed hire price will be payable provided the services commence within 1 hour of the agreed pick-up time. If we fail to commence the services within 1 hour of the scheduled time, you have the right to terminate the agreement and you will receive a full refund of any deposit an advance payment that may have been made.


Wherever possible, the vehicle type agreed at the time of booking shall be used. However, we reserve the right to supply an alternative vehicle. In the unlikely event of vehicle breakdown, we will make every possible attempt to supply a replacement vehicle as quickly as possible. If a replacement cannot be supplied, a full refund of any hire fees will be paid.


All property and luggage remains at all times the responsibility of the passengers. We accept no responsibility or liability for any loss or damage, no matter how caused, either whilst in transit or when left in the vehicle.

When making a booking, it is your responsibility to check that the vehicle has sufficient space and weight allowance to accommodate the luggage to be carried. Please ensure you advise the number of pieces and size of your luggage at the time of booking. We reserve the right to refuse the carriage of luggage if, in the driver’s judgement, the volume of weight or number of bags is excessive or will compromise safety.

Passenger behaviour

The client is held responsible for the behaviour of all passengers, and for informing them of the provisions of this agreement. They are responsible for ensuring that the party’s conduct does not threaten their own, the driver’s or any other person’s safety.

Seatbelts should be worn and passengers should not lean out of the windows. All vehicles are strictly “no smoking” and this includes the use of vapes and e-cigarettes. The carrying or use of unregistered weapons, or any illegal drugs in our vehicles is totally forbidden.

In the event that any passenger (in the opinion of the driver) is carrying out unacceptable behaviour (as identified in Definitions), then we or our driver may refuse entry to the vehicle or may terminate the agreement for that booking or may cease the service. In these circumstances and without prejudice to our rights, you must still pay the full price for the booking and we will have no responsibility or liability for any losses or costs. You accept responsibility and will indemnify us for any internal or external damage to, or loss of the vehicle or any of our property caused or incited to be caused by you or any passenger, no matter how the damage is caused. You will pay for all cleaning and valet costs if any passenger causes any spillage, is sick in the vehicle, or in any other way caused the cleanliness of the vehicle to be of a lower standard than at the pick-up time. In the unlikely event that any of the above events occur, you hereby authorise payment to be debited from the credit/debit card used to pay for the booking, or agree to immediate payment by other means.

The maximum seating capacity of the vehicle is determined by us and should not be exceeded.

It is your responsibility to ensure that any children or passengers under the height of 4’6” are secured within a booster seat or protective child seat as appropriate. The company will provide such seats as long as they are requested at the time of the booking.

Price of the Service

The price for the services is as agreed at the time of the booking. This price may be increased by an amount in accordance with our standard hourly rate at the relevant time to cover any delay or increase in the agreed hire period in the following circumstances:-

  • Any delay caused by you or any passenger for any reason, such as waiting time
  • Airport collection delays, where flight delay information has only been reported after the driver has set out on his journey to the airport

Any amount due will be added to, and form part of the price of the journey.

We will confirm at the time of booking whether the price is inclusive or exclusive of additional charges such as (but not limited to) car parking, airport drop-off and pick-up fees, congestion charge, road tolls and VAT.

Any wasted journeys carried out because of error on your part i.e incorrect incoming flight date given, shall be paid for in full by you.

Waiting Time

We allow 15 minutes waiting time for pick-ups and 60 minutes for flight arrivals. After this time, a charge of £35 per hour will be made.


If a booking is cancelled by the customer within 24 hours of the start of the period of hire, a cancellation charge may be applied of 50%-100% of the cost of the booking. This will be at our discretion dependent on if the driver has already started the journey and if the driver can be redeployed.

If the customer does not appear at the time and place designated as the pick-up point, 100% of the cost of the booking will be charged.

Terms of Payment

Unless a credit account has been agreed and set up for you, or alternative payment terms have been agreed with you at the time of booking, full payment is to be made to the driver on arrival at the destination. We do not charge for credit card processing.

If you do have an account with us, payment is required by the date specified on the invoice. If a due payment exceeds 45 days, we reserve the right to charge you interest from the date any payment is due until we receive it at a rate of 3% above the base lending rate of Barclays Bank plc.


Our total liability to you shall not exceed the lesser of the price or money actually received from you for the services in respect of which a claim has been made and we shall have no liability to you for loss of profits, goodwill, reputation, business contracts, revenue nor from losses arising from third party claims which arise in connection with the services. We shall have no liability to you for any indirect, special or consequential loss, damage costs or expenses including labour or the hiring of a replacement vehicle.

The company has Public Liability covering passengers for a maximum of £5,000,000.

The company will not allow clients to carry any goods considered hazardous. Carrying of hazardous goods will result in insurance cover being invalid.


We may sub-contract, assign or transfer our obligations or rights to a competent third party.


We operate a strict policy of non-discrimination for race, religion, sexual orientations, health and disability and all other areas of discrimination.

Health & Safety

We require any party booking transport for themselves or any member of their party who might incur any health and safety issues to make the company aware of the requirements in advance of the booking. Should the company consider we are unable to meet normal health and safety requirements, we will regretfully have to decline the booking.

Animals in vehicles

We will accept guide dogs with registered disabled people, however, this should be advised at the time of booking the service. All other animals will be accepted at the discretion of the company and we should be made aware when booking the service. We reserve the right to refuse the transportation of animals.


In the unlikely event that you need to make a complaint about our drivers, staff or vehicles, this should be made in writing to Craig White’s M40 Cars Limited.